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administratif:processes:change [2025/05/28 09:46] remiadministratif:processes:change [2025/05/28 09:48] (current) remi
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   - Either it is solved and you can send the end of maintenance notification ([[End of maintenance template link]])   - Either it is solved and you can send the end of maintenance notification ([[End of maintenance template link]])
     - or if the issue is not solved 30 min before the end : send a new notification with the estimated extra delay to fix the issue.     - or if the issue is not solved 30 min before the end : send a new notification with the estimated extra delay to fix the issue.
-      - if the issue will take way longer than acceptable extra time to fix, then send a incident notification ([[Incident start template link]]) and either try to fix with files from the SSD NAS backup / small desktop NAS backup, or to restore the [[ https://wiki.isc-vs.ch/doku.php?id=administratif:processes:drp:isclearn#restore_inplace_with_the_data_snapshot_features | Infomaniak data snapshot ]]+      - if the issue will take way longer than acceptable extra time to fix, then send a incident notification ([[Incident start template link]]) and either try to fix with files from the [[ https://wiki.isc-vs.ch/doku.php?id=administratif:processes:drp:isclearn#restore_inplace_on_the_current_website | SSD NAS backup / small desktop NAS backup ]], or to restore the [[ https://wiki.isc-vs.ch/doku.php?id=administratif:processes:drp:isclearn#restore_inplace_with_the_data_snapshot_features | Infomaniak data snapshot ]]
       - **Warning : it takes about 1h to restore a data snapshot**       - **Warning : it takes about 1h to restore a data snapshot**
       - Prepare to go on with the [[administratif:processes:incident| Incident Process ]] in case the snapshot restoration fails to solve the issue.       - Prepare to go on with the [[administratif:processes:incident| Incident Process ]] in case the snapshot restoration fails to solve the issue.
  
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