Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| administratif:processes:change [2025/05/01 14:12] – remi | administratif:processes:change [2025/05/28 09:48] (current) – remi | ||
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| < | < | ||
| - | # Change Management | + | # Change Management |
| Line 44: | Line 44: | ||
| #### On D-day | #### On D-day | ||
| + | - Go on Infomaniak' | ||
| + | - **NOTE : the data snapshot takes about 2h30 on Hannibal** | ||
| - Send a start notification at the beginning ([[Start template link]]) | - Send a start notification at the beginning ([[Start template link]]) | ||
| - Implement the change | - Implement the change | ||
| Line 55: | Line 57: | ||
| - Either it is solved and you can send the end of maintenance notification ([[End of maintenance template link]]) | - Either it is solved and you can send the end of maintenance notification ([[End of maintenance template link]]) | ||
| - or if the issue is not solved 30 min before the end : send a new notification with the estimated extra delay to fix the issue. | - or if the issue is not solved 30 min before the end : send a new notification with the estimated extra delay to fix the issue. | ||
| - | - if the issue will take way longer than acceptable extra time to fix, then send a incident notification ([[Incident start template link]]) and go to the [[administratif: | + | - if the issue will take way longer than acceptable extra time to fix, then send a incident notification ([[Incident start template link]]) and either try to fix with files from the [[ https:// |
| + | - **Warning : it takes about 1h to restore a data snapshot** | ||
| + | - Prepare to go on with the [[administratif: | ||